After-Sales Services

Your adventure is booked — here's what's next

We've made it simple to get everything sorted in one place. From travel insurance to flights and visas, TravelShop Booking has you covered so you can focus on the thrill ahead.

Enhancements

Finish Your Journey

Find the best flight deals, secure comprehensive travel insurance, and apply for your visa — all conveniently with TravelShop Booking.

Trip Protection

Trip Protection

Protect yourself if your plans need to be altered with comprehensive travel insurance.

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Visa

Visa

Obtain your e-Visa quickly and simplify your travel formalities before you fly.

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Your Profile

Explore your TravelShop Booking profile

Before you dig out the stapler and start printing documents, did you know your TravelShop Booking account is your one-stop hub for all your travel needs? Go paperless and explore the handy features of your account.

Check your trip information

Keep all your trip details in one convenient spot. Your itinerary, dates, and more are easily accessible in your TravelShop Booking account, serving as your personal travel organizer for your adventure.

Retrieve your reservation details

Looking for your booking confirmation or need to make changes? Your TravelShop Booking account lets you request airport transfers, add travel insurance, and much more.

Reach out for help, anytime

Questions are always welcome! Connect with your adventure operator or our Travel Experts directly through your account. Enjoy 24/7 customer service before, during, and after your tour.

Rewards Program

A small token from us

We're deeply passionate about the spirit of adventure and take great joy in celebrating every traveler who embarks on an exciting journey — including you! As a heartfelt token of our gratitude for choosing to travel with us, we're delighted to offer you Travel Credits. These credits are our way of saying thank you and ensuring your next journey is even more rewarding.

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What's Next?

What TravelShop Booking Provides

Hotel Vouchers

Hotel Vouchers

Once your booking is confirmed, you will receive a hotel voucher that includes all necessary details for your stay — hotel name, address, contact details, room type, check-in and check-out dates, and any special arrangements such as early check-in or late check-out. The voucher also contains booking references and guidelines for a smooth check-in process.

Restaurant Vouchers

Restaurant Vouchers

For travel packages that include meal services, restaurant vouchers will be issued. These outline meal times, dining locations, and specific inclusions such as buffet or à la carte options. If dietary preferences were made during booking, they will be noted. Certain packages may also include dining credits or discounts at partner restaurants.

Itinerary Tour Details

Itinerary Tour Details

A comprehensive tour itinerary will be provided, detailing the day-to-day schedule, destinations, and activities planned. This document specifies meeting points, departure times, inclusions (such as guided tours, entrance fees, and transportation), and any necessary preparation requirements.

Invoice Information

Invoice Information

A detailed invoice will be sent to your email upon booking confirmation, including a breakdown of costs, taxes, and service charges. It will also specify payment methods, transaction details, and any outstanding balances. Travelers may use this invoice for reimbursement or record-keeping.

Pick-Up Details

Pick-Up Details

For transfers and transportation services, pick-up details will be shared well in advance — exact pick-up location, time, assigned driver or guide contact information, and vehicle specifications. Any special instructions regarding airport transfers or hotel pick-ups will be provided for seamless coordination.

What We Need from Travelers

Visa Information Check

Visa Information Check

It is the traveler's responsibility to verify visa requirements for their destination. Visa policies vary by country, so check with the relevant embassy or consulate well ahead of your trip. We recommend our visa assistance services for guidance. Some destinations may also require transit visas for layovers.

International & Domestic Tickets

International & Domestic Tickets

All travelers must confirm their international and domestic flight tickets before departure — double-checking dates, times, baggage allowances, and layover durations. If your package includes airport transfers, sharing your flight details ensures timely pick-up. Notify us of any flight changes as soon as possible.

Passport Information

Passport Information

A valid passport is mandatory for international travel. Most countries require passports to be valid for at least six months beyond the intended return date. Ensure all passport details match your booking to avoid complications at check-in or immigration. Submit your passport details in advance if visa processing requires it.

Stay Details: Hotel Type & Location

Stay Details: Hotel Type & Location

Confirm your hotel preferences, including the type of accommodation — standard, luxury, boutique, or budget — and location preferences such as city center, beachfront, or countryside. This helps us plan logistics like pick-up and drop-off. Let us know any specific requests such as adjoining rooms or accessibility features.

*For any questions or further assistance, feel free to contact our support team. Our goal is to ensure your travel experience is as seamless and enjoyable as possible.

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Share Your Feedback

Share your feedback with us

At TravelShop Booking, we're passionate about sending travelers like you on unforgettable, life-enriching journeys!

We take pride in collaborating with top-tier operators who provide world-class travel experiences. If your guide made your adventure unforgettable, let them know — they deserve the recognition! Or, if there's room for improvement, share your thoughts to help make future adventures even more epic.

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