Meeting with our staff at the Rwanda-DRC Rusizi1 border. Firstly, assisted to clear with formalities. Secondly, crossing the border and check in at your hotel. Therefore, if you arrive early, you can take an optional tour of Bukavu city. Places to visit include the cathedral, the big brewery (Bralima), the markets, the hydroelectric center, the famous Panzi hospital, amongst other places of interest.

After breakfast at your hotel, it is time to head to the Tshivanga Station where starts the gorillas’ trecking in Kahuzi Biega National park. You’ll receive a short briefing about the lowland gorilla tracking. Following the briefing, you begin your journey along narrow jungle paths to meet the gorillas. The length of this hike depends on the location of the gorillas. Some days they can be 20-40 minute walk from the road into the Forest, other days it can take over an hour of walking to reach the Lowland gorillas as they are always on the move for the search of food. After tracking, you can go for an optional nature walk in the Kahuzi Biega park and visit Tshibati waterfalls, or visit the research Centre or a pygmy village that is on the outskirts of the park. However, you can also go and see orphaned primates, different kinds of baboons, monkeys and snakes found in Lwiro sanctuary. After this lifetime experience, return to the hotel for dinner and overnight.

In the morning after a relaxed breakfast, you will be driven back to Rwanda- Kigali crossing via Cyangugu border. After that, be transferred to Kigali International Airport for departure.

All parties must understand that this text will be valid if any Supplier has not added their cancellation policy to the system. By booking any supplier's tour via our website, all parties will be deemed to have accepted these terms and conditions.

1. Suppliers are global companies that provide land tours and services to operators and travelers. According to the TravelShop Booking Supplier agreement, all Suppliers are responsible for adding their own terms and conditions, including information on tour cancellations.
2. All travelers and operators need to check the including and the excluding section locate in the tour detail page below the itinerary and Supplier must add this section while he/she adding his tour to the website. In the event that the included and excluded sections are empty and the parties disagree on this issue, an agreement will be reached between the parties by determining the included and excluded services on similar tours with similar prices. At this stage, the parties are deemed to have agreed to rely on the initiative of TravelShop Booking.
3. Reservations: Reservations can be made from the Tour Detail page, from the Availability section located below the itinerary. Additionally, right below the Availability section, travelers can select the Private Tour option to contact the tour operator and book the tour privately. Simply fill out your contact details and write your question; one of our experts will promptly respond to assist you. Please note that some tours may not be customized privately; therefore, there is no Private Tour option in the Availability section.
   
   Once you confirm your booking by clicking the "Book Now" button, you will be directed to the Checkout page. Firstly, enter all your details, and please double-check the names, passport, and flight details. Upon proceeding with the booking, we will charge a 25% booking deposit to your credit card.
4. Deposit and Payments: Your booking will be confirmed upon receipt of a non-refundable deposit for your online order by credit card. Payment will then be made in stages as indicated below.

   	Booking Day	4 Weeks Before	2 Weeks Before
   Land Tours	15% Non Refundable	35%	50%
   Tours with domestic flights	25% Non Refundable	25%	50%
   Yacht Tours	25% Non Refundable	25%	50%

   The full amount of the tour must be paid 15 days before the departure date. If not, it will be consider as a cancellation, hence cancellation penalties will be charged. However, if you have booked any of our tours, including domestic flight tickets, then cancellation penalties and the full amount of the flights will be charged.

   Payments with Visa and Mastercard can be made in pounds, euros, or dollars. However, if you choose to pay with American Express, a 4% bank fee will apply.

   A reservation made through the website on a regular basis cannot be changed. However, travelers can discuss the services and other details if they book the tour privately. Tours booked privately can only be changed if seats are available. Any changes to an entire private reservation will be considered a cancellation and will be subject to cancellation fees, resulting in a 100% loss of deposit.

5. Booking Changes: Once your private booking is confirmed, any changes will incur a €50.00 fee.
6. Cancellations and Refunds: Cancellation quieries must be made in wirten and signed by the traveler or tour operators.
7. Due to limited seats and the organizations being planned days in advance, any Anzac Day Gallipoli Tours will not be refunded, including the 25% deposits.
8. If you have booked a tour that includes domestic flight tickets, the tickets will be charged at the full amount. Cancellations must be made at least 8 weeks before the tour departure; otherwise, late penalties will apply.
   
   The rest of the cancellation terms are listed below:

   	4 Weeks Before	3 Weeks Before	2 Weeks Before	1 Weeks Before
   Land Tours	85%	50%	30%	No refund
   Domestic Flight Tours & Yacht Tous	75%	50%	30%	No refund

9. Please remember no refund policy applies on all flight tickets. Travelers and Operators might hae keep thie balances without refund amounths is they prefer to keep them in the system as Future Tour Credits. This is a convenient way to avoid from both no refunds and decrease the full amounts.

Future Tour Credits: This system is designed for travelers who wish or need to cancel their booking due to certain reasons. In such cases, travelers and operators can retain the full balance amount in the system and utilize it for a future tour. Additionally, travelers can book new tours from the deals pages and, by doing so, not only avoid reduced refund amounts but also avail of discounted tours.

Future Tour Credits are only applicable for tours listed on the deals page; campaigns offering substantial discounts, such as Black Friday deals, are not valid. However, they can choose their new tours from all categories on our pages.

What Is Future Tour Credit?: Future Tour Credits is a feature that allows travelers to re-book their travel at a later date instead of canceling for some reason. Sometimes travelers may have to or want to cancel their paid travels due to reasons beyond their control. With this feature, you can specify the amount as credit and allow them to use it for their re-bookings with your brand for a new date. Suppliers and travelers can notify us through [email protected] for details.

Yacht and Hotels: The availability of accommodations is always a crucial aspect of nearly all types of tours. If the hotel listed by the Supplier in the included and excluded sections is unavailable, the Supplier is responsible for arranging a similar hotel for the traveler and notifying the traveler accordingly.

Prices: All suppliers are responsible for keeping their prices up to date. In the event that a supplier's price is not current at the time of a booked tour, they are obligated to conduct the tour at the price listed on our platform. Therefore, we strongly advise suppliers to review and update their prices at least every six months, - twice a year.

Discounts / Special Offers: If travelers book a discounted tour from any of the Suppliers, they are required to make the full payment at the time of booking. Additionally, no cancellations or refunds are accepted for discounted tours. This rule protects the supplier from potential financial losses while also incentivizing them to offer promotions.

Children Discounts: children between 0 to 11 have discounts listed below. Older than 11 years old children are charged full amount and children younger than 18 must travel with ab adult. There will be no exception about it. Also 25% of the tour coast will be charges for baby seats for buses.

Flights: If it is not a special category, generally, international and domestic flights are not included to the tours. Hence, travelers are responsible for booking their own international flight tickets and notifying the supplier of their arrival if airport transfer is promised. Flight cancellations, delays, and all types of flight penalties are the responsibility of the traveler and the airline company. The supplier bears no responsibility in such cases.

Tours included domestic flight tickets: Certain tour packages feature domestic flight tickets. In this case, the supplier needs to provide you with copies of all your flight tickets, tour vouchers, itinerary, hotel contact information, and confirmation emails. Additionally, these documents will be included in your welcome pack upon arrival at the airport. It's crucial to carefully review all information (names, arrival and departure times, flight details, etc.) and promptly notify us of any discrepancies. Once booked and confirmed, we cannot be held responsible for any errors in this information. Please note that a maximum of 15-20 kilograms is allowed on domestic flights.

Insurance: Having travel insurance will protect travelers against unexpected situations such as health problems, flight delays, burglaries, etc., during your tour. Therefore, we highly advise all travelers to obtain insurance before departure.

a. The following insurance policies, which are not included in any tour packages, can be helpful against unforeseen circumstances.

b. Travel cancellation insurance: This helps minimize financial risk in case the traveler needs to cancel before departure.

c. Travel interruption insurance: This helps minimize financial risk in case the traveler experiences an interruption during the trip after departure.

Adequate health insurance.

All suppliers need to provide travelers with the transport schedule, luggage limit information, airport transfers, guides, and meeting point information via email and upon meeting travelers in person. Additionally, it is the travelers' responsibility to review the instructions carefully and not to miss the meeting points and times.

Entrance Fees: All entrance fees mentioned in the itinerary are included in the tour price and will be paid before or during the tour. Additionally, travelers have the option to visit museums and other places with entrance fees at their own expense if they wish.

Accommodation: Suppliers are required to provide the hotels listed in the itinerary. However, in cases where the listed hotels are unavailable due to reasons such as seasonality or other mandatory circumstances, suppliers must offer similar alternatives to the travelers.

Check in and check out: According to global standards, hotel check-in time is typically 14:00, and check-out time is 12:00. To inquire about early check-in and late check-out options, suppliers and/or travelers need to contact the hotel directly.

Private and Regular Tours: Both regular and private tours are offered on our website. A private tour is exclusive to those with reservations, while a regular tour allows for a larger number of participants. Pricing varies based on group size and tour type. Please be aware that the Supplier reserves the right to modify the order of activities outlined in the booked itinerary if necessary.

Optional tours: Depending on your tour, you can find various optional tours on our website and book them separately. It's important to note that these optional tours are not included in traveler's main tour package. While travelers can book these optional tours online.

Passports & Visas: Travelers need a valid passport and visa for the country they will visit. TravelShop Booking and Suppliers do not provide any passports or visas for any cases. They can only provide invitation letters, which will help you in your visa application after you have paid the full balance of the tour.

Personal items: TravelShop Booking&Suppliers are not responsible for the loss of personal items such as jewelry, money, or valuable documents. Utilizing the hotel safes or facilities provided at the Guest Relations Desk can be helpful in safeguarding your belongings. Additionally, travel insurance is professionally recommended to travelers for unforeseen events.

Travel Prohibitions: Passengers who are 27 weeks pregnant or more may be prohibited from traveling, prioritizing their safety and health. However, travel may be permitted with sufficient medical documentation up to 24-26 weeks of pregnancy. Please consult your doctor before planning your tour.

Dietary Requirements: If you need or require special dietary requirements, including vegetarian, diabetic, children's menus, and dairy-free options please notify your Supplier before the tour departure. If you have any dietary sensitivities, please notify them at least 2 weeks before your tour start date.

Handicapped Services: Suppliers offer private services tailored to meet handicapped requirements, along with accessible tours. For assistance, please reach out to your tour supplier to make arrangements.

Photos and Videos during tour: At times, Suppliers gather photos and videos to share on their social media accounts and for marketing purposes. Suppliers should always ask for travelers' permission first. Travelers have the option to decline participation in these visual documents. If travelers notice any photos or videos being shared without their consent, please inform your Supplier and us ([email protected]) to have them removed.

Tipping: Tipping, like in the rest of the world, is a cultural practice that fosters goodwill and encourages helpfulness. Please check your itinerary for tipping details or ask your Supplier.

Disclosure Notice All travelers acknowledge that TravelShop Booking is a global marketplace that offers an online platform connecting tour suppliers providing various land services, operators who purchase tours for their travelers, and travelers seeking tours, including optional tours across various categories. All users are aware of and agree to this.

TravelShop Booking reserves the right, at its sole discretion, to allow suppliers worldwide to post, upload, publish, submit, or transmit text, images, graphics, videos, or other materials (collectively, "Content") on the platform. When Suppliers share Content on the Platform, they grant TravelShop Booking permission to use it, including in publications and promotional materials. By granting this permission, Suppliers provide TravelShop Booking with a worldwide, irreversible, perpetual, non-exclusive, royalty-free license. TravelShop Booking does not claim ownership of this content. Moreover, these Terms do not limit any rights you may have to use and exploit the Content. Additionally, TravelShop Booking can remove any Content deemed abusive, harmful, illegal, pornographic, incites hate, obscene or defamatory, racist, sexist, or similar without prior permission or notification.

On our global platform, tours are booked directly with the respective supplier, and their current terms and conditions apply. If the suppliers have not uploaded their terms and conditions, then TravelShop Booking's terms and conditions are applicable. By booking a tour, the supplier, operator, and travelers agree to our terms and conditions.

By clicking "Book Now," you are booking the tours provided by that specific supplier. The contract for your travel adventure is established when the supplier accepts your booking. In this scenario, the contract is directly between you, the traveler and the supplier. If you are an operator, then the contract is between the operator, and the supplier. TravelShop Booking saves the contract text and your booking data to manage the contractual relationship.

When utilizing the TravelShop Booking platform, travelers commit to supplying all necessary personal information promptly, comprehensively, and truthfully. Specifically, travelers need to disclose upfront any circumstances and restrictions that may impact the execution of services by TravelShop Booking and the supplier, such as special needs like food intolerances, restricted mobility, or health conditions.

The Traveler commits to reviewing all contractual documents received through Travelshop Booking's Services, such as travel contracts, booking confirmations, and vouchers, for accuracy and completeness, including spelling errors (e.g., name, date of birth, special travel requirements). Any identified errors must be promptly reported to TravelShop Booking and the Supplier.

Travelers are responsible for notifying TravelShop Booking and tour suppliers during their booking process about any restrictions they may have, such as restricted mobility, pregnancy, or special medical needs.

It is recommended that any complaints be submitted in writing to TravelShop Booking via [email protected]. Failure to report any discrepancies may prejudice the Traveler. However, reporting a discrepancy alone does not impose any legal obligations on TravelShop Booking or the Supplier.

In the event that the Traveler receives payments related to claims for damages or price reductions due to breach of contract, they must promptly inform TravelShop Booking.