Hello, welcome to Trabzon! When you arrive at Trabzon Airport, you will be welcomed by our team and transferred to your hotel in the city center. Hotel check-in is at 14:00 and after. After checking in to the hotel, you can spend the rest of the day relaxing at your hotel or spend a pleasant time in the city center (Meydan), which is full of restaurants, cafes, and shopping opportunities. If you want to extend your stay in Trabzon, you can contact us before or during the tour.

After breakfast at our hotel, we move to Uzungöl and make our first visit to a tea factory on the way. We learn the story of tea making and the secrets of brewing the best tea, and then we take a shopping break at the factory outlet. While we are ready to start shopping, we take a short shopping break at Sürmene Knife factory outlet on the road. We set off for Uzungöl again along the Solaklı Valley and arrive in Uzungöl, accompanied by the beauties of traditional village houses, tea, and hazelnut gardens.

We start our visit in Uzungöl with the Observation Terrace, then visit the Artificial Waterfalls built to protect the lake from floods. We give you free time to participate in many activities in Uzungöl and its surroundings, and to spend pleasant time in decent restaurants and cafes with lake and nature views. We depart from Uzungöl at 16.00, arrive at your hotel at the end of a happy day, and give free time until tomorrow's departure.

After breakfast at our hotel, we move to Ayder Plateau, and after a pleasant journey along the coast, we arrive in Fırtına Valley. After the break in Fırtına Valley, where we can participate in many activities such as rafting, zipline and swing, we move to Ayder Plateau.

Storm Valley, which is one of the 200 ecological regions in the world that needs to be protected, follows the stormy Stream, and after the Çamlıhemşin road, we arrive at Ayder Plateau. We visit the natural wonder Gelintülü Waterfall, located at the foot of Kaçkar Mountain, at an altitude of 1400m above sea level, and then we have free time on the plateau. In your free time, you can take a pleasant walk in Ayder Plateau and sip your tea or coffee in front of Gelintülü Waterfall.

After sightseeing and free time, we meet in our tour vehicle at 16.00 and leave Ayder Plateau. After a necessary break on the road and at the end of the day, our Ayder Plateau Tour ends in Trabzon. We arrive at your hotel at the end of a happy day and give free time until tomorrow's departure.

After breakfast at our hotel, we set out for the Sumela Monastery tour and after a pleasant 1-hour journey, we arrive at Altındere National Park. We continue our journey by using the National Park minibus and then the 300m forest road to reach the Sumela Monastery. At the end of the path, historical aqueducts, stone stairs, and visitor social areas welcome you. Before visiting the Sumela Monastery, which has a grandeur and inaccessibility similar to the medieval castles, we take a short rest break in the social area and enjoy the nature and the scenery.

We visit Sumela Monastery with its main rock church, chapels, student rooms, library, guesthouse, holy spring and many more. After visiting Sumela, we arrive at our tour vehicle and set off again for Zigana Pass. We take our lunch break at a local restaurant on the way.

Zigana Pass, one of the most important passages of the Silk Road, has been the gateway of Eastern Anatolia and Iran to the West throughout history. The New Zigana Tunnel, which was put into service in April 2023 on the Zigana Pass, which still maintains its importance today, is the longest road tunnel in Europe. We arrive at Karaca Cave via the 14.5 km long New Zigana Tunnel. After visiting Karaca Cave, which is almost an art gallery with its stalactites, stalagmites, and travertines, we take a break at the factory outlet that sells the famous Black Sea fruit pulp and kome.

Our next stop is Torul Glass Terrace. After the Glass Terrace experience, we move to Hamsiköy. Hamsiköy Road, which is also the Historical (Old) Zigana Road, will fascinate you with its view. We do not neglect to arrive in Hamsiköy and eat the famous rice pudding.

At the end of the day, our Sumela Monastery, Hamsiköy and Karaca Cave Tour ends in Trabzon. We arrive at your hotel at the end of a happy day and give free time until tomorrow's departure.

With the Trabzon City Tour, you will witness the historical heritage from Rome, Byzantium, and the Ottoman Empire, and you will get to know the modern city of Trabzon closely. We start our Trabzon City Tour with a visit to the Botanical Garden.

Trabzon Botanic Park, established on 103 decares of land, is the first and only botanical garden of the Black Sea Region. After the joyful time we spent in the park with its rich plant variety and social areas, we move to Trabzon Aquarium. The project, which has the distinction of being the first aquarium in a tunnel in the world, was planned to connect the Zağnos and Tabakhane Valleys. Along the way, you can see the panoramic view of Trabzon Castle, Gülbahar Hatun Mosque and Tomb, Zağnos Valley, Historical Zağnos Paşa Bridge and Ortahisar (Kaleiçi) District. After the aquarium visit, we are moving to Trabzon City Museum.

After visiting the Trabzon City Museum, which presents the history, folklore, and trade of the city from ancient times to the present in chronological order, we move to the Hagia Sophia Mosque.

Hagia Sophia, which is used as a mosque today, was built as a Byzantine church in the 13th century and has a unique value with its early Renaissance frescoes. After seeing the Hagia Sophia Mosque, historical frescoes, and many historical artifacts in its garden, we move to Sera Lake Nature Park for lunch. After a lunch break at a local restaurant in Sera Lake, we move to Boztepe Observation Terrace for a bird's-eye view of the city. You can have a great time on the Boztepe Observation Terrace with its 1200m walking path and 3 glass viewing terraces and watch the city's exquisite sunset view.

At the end of the day, our tour ends, we transfer you to the airport (or your hotel). We bid farewell with the hope of meeting in another trip.

Our tour will end at Trabzon Airport and Trabzon City Center between 18.00-19.00. Airport transfers will be made between 19:00 and 23:00. We recommend that you buy your flight tickets for the return flight at 20.30 and after.

All parties must understand that this text will be valid if any Supplier has not added their cancellation policy to the system. By booking any supplier's tour via our website, all parties will be deemed to have accepted these terms and conditions.

1. Suppliers are global companies that provide land tours and services to operators and travelers. According to the TravelShop Booking Supplier agreement, all Suppliers are responsible for adding their own terms and conditions, including information on tour cancellations.
2. All travelers and operators need to check the including and the excluding section locate in the tour detail page below the itinerary and Supplier must add this section while he/she adding his tour to the website. In the event that the included and excluded sections are empty and the parties disagree on this issue, an agreement will be reached between the parties by determining the included and excluded services on similar tours with similar prices. At this stage, the parties are deemed to have agreed to rely on the initiative of TravelShop Booking.
3. Reservations: Reservations can be made from the Tour Detail page, from the Availability section located below the itinerary. Additionally, right below the Availability section, travelers can select the Private Tour option to contact the tour operator and book the tour privately. Simply fill out your contact details and write your question; one of our experts will promptly respond to assist you. Please note that some tours may not be customized privately; therefore, there is no Private Tour option in the Availability section.
   
   Once you confirm your booking by clicking the "Book Now" button, you will be directed to the Checkout page. Firstly, enter all your details, and please double-check the names, passport, and flight details. Upon proceeding with the booking, we will charge a 25% booking deposit to your credit card.
4. Deposit and Payments: Your booking will be confirmed upon receipt of a non-refundable deposit for your online order by credit card. Payment will then be made in stages as indicated below.

   	Booking Day	4 Weeks Before	2 Weeks Before
   Land Tours	15% Non Refundable	35%	50%
   Tours with domestic flights	25% Non Refundable	25%	50%
   Yacht Tours	25% Non Refundable	25%	50%

   The full amount of the tour must be paid 15 days before the departure date. If not, it will be consider as a cancellation, hence cancellation penalties will be charged. However, if you have booked any of our tours, including domestic flight tickets, then cancellation penalties and the full amount of the flights will be charged.

   Payments with Visa and Mastercard can be made in pounds, euros, or dollars. However, if you choose to pay with American Express, a 4% bank fee will apply.

   A reservation made through the website on a regular basis cannot be changed. However, travelers can discuss the services and other details if they book the tour privately. Tours booked privately can only be changed if seats are available. Any changes to an entire private reservation will be considered a cancellation and will be subject to cancellation fees, resulting in a 100% loss of deposit.

5. Booking Changes: Once your private booking is confirmed, any changes will incur a €50.00 fee.
6. Cancellations and Refunds: Cancellation quieries must be made in wirten and signed by the traveler or tour operators.
7. Due to limited seats and the organizations being planned days in advance, any Anzac Day Gallipoli Tours will not be refunded, including the 25% deposits.
8. If you have booked a tour that includes domestic flight tickets, the tickets will be charged at the full amount. Cancellations must be made at least 8 weeks before the tour departure; otherwise, late penalties will apply.
   
   The rest of the cancellation terms are listed below:

   	4 Weeks Before	3 Weeks Before	2 Weeks Before	1 Weeks Before
   Land Tours	85%	50%	30%	No refund
   Domestic Flight Tours & Yacht Tous	75%	50%	30%	No refund

9. Please remember no refund policy applies on all flight tickets. Travelers and Operators might hae keep thie balances without refund amounths is they prefer to keep them in the system as Future Tour Credits. This is a convenient way to avoid from both no refunds and decrease the full amounts.

Future Tour Credits: This system is designed for travelers who wish or need to cancel their booking due to certain reasons. In such cases, travelers and operators can retain the full balance amount in the system and utilize it for a future tour. Additionally, travelers can book new tours from the deals pages and, by doing so, not only avoid reduced refund amounts but also avail of discounted tours.

Future Tour Credits are only applicable for tours listed on the deals page; campaigns offering substantial discounts, such as Black Friday deals, are not valid. However, they can choose their new tours from all categories on our pages.

What Is Future Tour Credit?: Future Tour Credits is a feature that allows travelers to re-book their travel at a later date instead of canceling for some reason. Sometimes travelers may have to or want to cancel their paid travels due to reasons beyond their control. With this feature, you can specify the amount as credit and allow them to use it for their re-bookings with your brand for a new date. Suppliers and travelers can notify us through [email protected] for details.

Yacht and Hotels: The availability of accommodations is always a crucial aspect of nearly all types of tours. If the hotel listed by the Supplier in the included and excluded sections is unavailable, the Supplier is responsible for arranging a similar hotel for the traveler and notifying the traveler accordingly.

Prices: All suppliers are responsible for keeping their prices up to date. In the event that a supplier's price is not current at the time of a booked tour, they are obligated to conduct the tour at the price listed on our platform. Therefore, we strongly advise suppliers to review and update their prices at least every six months, - twice a year.

Discounts / Special Offers: If travelers book a discounted tour from any of the Suppliers, they are required to make the full payment at the time of booking. Additionally, no cancellations or refunds are accepted for discounted tours. This rule protects the supplier from potential financial losses while also incentivizing them to offer promotions.

Children Discounts: children between 0 to 11 have discounts listed below. Older than 11 years old children are charged full amount and children younger than 18 must travel with ab adult. There will be no exception about it. Also 25% of the tour coast will be charges for baby seats for buses.

Flights: If it is not a special category, generally, international and domestic flights are not included to the tours. Hence, travelers are responsible for booking their own international flight tickets and notifying the supplier of their arrival if airport transfer is promised. Flight cancellations, delays, and all types of flight penalties are the responsibility of the traveler and the airline company. The supplier bears no responsibility in such cases.

Tours included domestic flight tickets: Certain tour packages feature domestic flight tickets. In this case, the supplier needs to provide you with copies of all your flight tickets, tour vouchers, itinerary, hotel contact information, and confirmation emails. Additionally, these documents will be included in your welcome pack upon arrival at the airport. It's crucial to carefully review all information (names, arrival and departure times, flight details, etc.) and promptly notify us of any discrepancies. Once booked and confirmed, we cannot be held responsible for any errors in this information. Please note that a maximum of 15-20 kilograms is allowed on domestic flights.

Insurance: Having travel insurance will protect travelers against unexpected situations such as health problems, flight delays, burglaries, etc., during your tour. Therefore, we highly advise all travelers to obtain insurance before departure.

a. The following insurance policies, which are not included in any tour packages, can be helpful against unforeseen circumstances.

b. Travel cancellation insurance: This helps minimize financial risk in case the traveler needs to cancel before departure.

c. Travel interruption insurance: This helps minimize financial risk in case the traveler experiences an interruption during the trip after departure.

Adequate health insurance.

All suppliers need to provide travelers with the transport schedule, luggage limit information, airport transfers, guides, and meeting point information via email and upon meeting travelers in person. Additionally, it is the travelers' responsibility to review the instructions carefully and not to miss the meeting points and times.

Entrance Fees: All entrance fees mentioned in the itinerary are included in the tour price and will be paid before or during the tour. Additionally, travelers have the option to visit museums and other places with entrance fees at their own expense if they wish.

Accommodation: Suppliers are required to provide the hotels listed in the itinerary. However, in cases where the listed hotels are unavailable due to reasons such as seasonality or other mandatory circumstances, suppliers must offer similar alternatives to the travelers.

Check in and check out: According to global standards, hotel check-in time is typically 14:00, and check-out time is 12:00. To inquire about early check-in and late check-out options, suppliers and/or travelers need to contact the hotel directly.

Private and Regular Tours: Both regular and private tours are offered on our website. A private tour is exclusive to those with reservations, while a regular tour allows for a larger number of participants. Pricing varies based on group size and tour type. Please be aware that the Supplier reserves the right to modify the order of activities outlined in the booked itinerary if necessary.

Optional tours: Depending on your tour, you can find various optional tours on our website and book them separately. It's important to note that these optional tours are not included in traveler's main tour package. While travelers can book these optional tours online.

Passports & Visas: Travelers need a valid passport and visa for the country they will visit. TravelShop Booking and Suppliers do not provide any passports or visas for any cases. They can only provide invitation letters, which will help you in your visa application after you have paid the full balance of the tour.

Personal items: TravelShop Booking&Suppliers are not responsible for the loss of personal items such as jewelry, money, or valuable documents. Utilizing the hotel safes or facilities provided at the Guest Relations Desk can be helpful in safeguarding your belongings. Additionally, travel insurance is professionally recommended to travelers for unforeseen events.

Travel Prohibitions: Passengers who are 27 weeks pregnant or more may be prohibited from traveling, prioritizing their safety and health. However, travel may be permitted with sufficient medical documentation up to 24-26 weeks of pregnancy. Please consult your doctor before planning your tour.

Dietary Requirements: If you need or require special dietary requirements, including vegetarian, diabetic, children's menus, and dairy-free options please notify your Supplier before the tour departure. If you have any dietary sensitivities, please notify them at least 2 weeks before your tour start date.

Handicapped Services: Suppliers offer private services tailored to meet handicapped requirements, along with accessible tours. For assistance, please reach out to your tour supplier to make arrangements.

Photos and Videos during tour: At times, Suppliers gather photos and videos to share on their social media accounts and for marketing purposes. Suppliers should always ask for travelers' permission first. Travelers have the option to decline participation in these visual documents. If travelers notice any photos or videos being shared without their consent, please inform your Supplier and us ([email protected]) to have them removed.

Tipping: Tipping, like in the rest of the world, is a cultural practice that fosters goodwill and encourages helpfulness. Please check your itinerary for tipping details or ask your Supplier.

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TravelShop Booking reserves the right, at its sole discretion, to allow suppliers worldwide to post, upload, publish, submit, or transmit text, images, graphics, videos, or other materials (collectively, "Content") on the platform. When Suppliers share Content on the Platform, they grant TravelShop Booking permission to use it, including in publications and promotional materials. By granting this permission, Suppliers provide TravelShop Booking with a worldwide, irreversible, perpetual, non-exclusive, royalty-free license. TravelShop Booking does not claim ownership of this content. Moreover, these Terms do not limit any rights you may have to use and exploit the Content. Additionally, TravelShop Booking can remove any Content deemed abusive, harmful, illegal, pornographic, incites hate, obscene or defamatory, racist, sexist, or similar without prior permission or notification.

On our global platform, tours are booked directly with the respective supplier, and their current terms and conditions apply. If the suppliers have not uploaded their terms and conditions, then TravelShop Booking's terms and conditions are applicable. By booking a tour, the supplier, operator, and travelers agree to our terms and conditions.

By clicking "Book Now," you are booking the tours provided by that specific supplier. The contract for your travel adventure is established when the supplier accepts your booking. In this scenario, the contract is directly between you, the traveler and the supplier. If you are an operator, then the contract is between the operator, and the supplier. TravelShop Booking saves the contract text and your booking data to manage the contractual relationship.

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It is recommended that any complaints be submitted in writing to TravelShop Booking via [email protected]. Failure to report any discrepancies may prejudice the Traveler. However, reporting a discrepancy alone does not impose any legal obligations on TravelShop Booking or the Supplier.

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